Bourn Coronavirus Update 13/03/2020

UPDATE 13/03/2020

The most up to date information can be obtained by visiting:

It is now clear that Coronavirus is circulating in the community, therefore the advice has changed.  Anyone with flu-like symptoms should self isolate.

Stay at home if you have coronavirus symptoms

Stay at home for 7 days if you have either:

  • a high temperature
  • a new, continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you’re staying at home.

Read our advice about staying at home.

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.


Bourn Surgery would like to thank our patients for their patience while we take measures to protect our patients and our staff from Coronavirus (Covid-19).

We will be making changes to the way we usually work in order to enable safe and effective care for our patients.  These changes are designed to keep you safe and to protect our most vulnerable patients.

We will be reviewing these arrangements regularly and will communicate further changes via our website.  We may send you updates via SMS messaging if enabled.


Follow public health advice:

  • Regular hand washing using soap and water for at least 20 seconds.
  • Always wash your hands when you get home or into work.
  • Cover your mouth and nose with a tissue or your sleeve when you cough or sneeze.
  • Put used tissues in the bin straight away and wash your hands afterwards.
  • Try to avoid close contact with people who are unwell.
  • Stay at home and self care for 7 days if you have flu-like symptoms

Please don’t attend the surgery, for any appointment, if you are unwell with a cough, fever or flu-like symptoms.

If you believe you have Coronavirus please self isolate, take regular paracetamol and drink plenty of fluids.  You do not need to contact the GP or 111 unless you are increasingly unwell.  There is no treatment for Coronavirus and only patients admitted to hospital will be swabbed under the latest protocol.


Attending the surgery currently has a risk attached to it.  Other patients or members of staff could have been in contact with Coronavirus but not yet developed symptoms.  As a practice we want to do all we can to protect our patients from contracting the virus.

We have temporarily suspended online appointment booking.  This is to allow us to speak to you directly and determine the reason for your visit.  This prevents the risk of patients booking/attending with symptoms of Coronavirus.

We have moved to total GP triage, all patients requesting an appointment will be asked to speak to a GP in the first instance.  This enables us to direct patients to the right clinician first time, and to deal with as much as possible remotely.  

Patients with respiratory symptoms who contact us will be contacted by a GP by telephone to gain further history, they will then be signposted to either self care or to an appropriate appointment slot.  This enables us to manage the flow of patients through the building, our aim is to avoid having vulnerable patients exposed to potentially infective patients.

Please follow the advice given to you by the GP, this might include attending the surgery at a different time, waiting outside to be called in, and using alcohol gel and applying a face mask on arrival.  Please do not be alarmed if GPs and clinicians are wearing additional personal protective equipment, we are following professional guidance.

We understand that patients may prefer not to attend the surgery at the present time.  We are happy to offer an increased number of appointments via telephone in the first instance, and encourage follow up by telephone where appropriate.

We are hoping to offer video appointments from next week as an option for patients who would rather not attend the practice, but would like more than a telephone call.

Prescriptions: We will continue to provide 28 day prescriptions as per NHS guidelines.  We will not be providing longer supplies if requested during the current outbreak.

Holidays: please do not contact the surgery for individual advice about whether to travel.  We advise you follow government advice.  The most up to date information can be found at

Sickness certification:  Bourn surgery (like all GP surgeries) are unable to provide sickness certification for absences under 7 days.  Anyone who remains unwell for more than 7 days with Coronavirus symptoms is advised to contact NHS 111 (who will issue documentation we are told).

We have produced a standard letter you are welcome to download and provide to employers or schools should they request documentation for absences under 7 days.

Coronavirus sick note letter Mar 2020