Bourn Coronavirus Update 29/03/2020

Update 29th March 2020

The last two weeks have turned both our way of life and the way we practice medicine upside down. We would like to extend our thanks to all our patients for their patience and understanding, and for the many supportive messages received.

We have now, in line with all GP practices in England, moved to a total telephone triage system with almost all care provided remotely to our patients. This protects our most vulnerable patients from Coronavirus as well as our staff.

We have now installed software to enable video consultations, and will be offering this option to patients moving forwards.


Our dispensary has been under immense pressure, dealing with many more medication requests than usual. We therefore need to ask people to allow 4 WORKING DAYS for repeat medications from ordering to collecting. Please avoid calling the dispensary to ask if your medications are ready early. You may receive a text message advising you where the medication is ready sooner.

We remain open as usual for prescription collections. We ask people to follow the signs and staff, so that we can maintain social distancing between patients at all times. We are only able to accommodate one person at a time in the waiting area outside dispensary. We ask others to wait 2 metres apart outside or in their vehicles.

Where possible please use card payment rather than cash.

We would like to encourage all patients to request repeats electronically. The simplest way to do so is using the NHS App. Alternatively you can contact reception to enable online access. We are still able to accept paper repeats or you can email our dispensary at but please include your name, date of birth and medication required.


The NHS has written to patients at the highest risk of Coronavirus, advising they follow strict advise to shield themselves.

In the first instance shielded patients should try get a friend or relative to collect medication for them where possible. They will need the patients name, address and (DOB where possible), plus if collecting controlled drugs must have ID and authority by phone from the patient

If you do not have contacts who can help support you then please go to or call 0800 0288327, the Government’s dedicated helpline.

We have been contacted by volunteers in several of our villages who are organising community support for vulnerable patients. You are welcome to contact the dispensary to find out who to contact in your area.

Where possible we are encouraging use of our village delivery boxes for medications. You must either be eligible for free prescriptions or have a prepayment certificate in order to use the village drug delivery boxes.

Patients who make Payment for medication should ideally set up a pre payment via