Repeat Prescriptions

We will send you an SMS when your medicines are ready to be collected

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Use the NHS App

Bourn Surgery would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your Prescription record at the Practice.


Image of the NHS App

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Order Online with SystmOnline

You can order your repeat prescription online using SystmOnline

SystmOnline Logo

You can order your repeat prescription online using SystmOnline.

The simplest and quickest way to order your repeat medication is by using SystmOnline which links directly to your Prescription record at the Practice.


Image of family using SystmOnline
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In Person

You can order in person by returning the right-hand half of a previous prescription for the required medications

Alternatively, you can submit a handwritten request. You may also write out an order for someone else, providing you include the patient’s name and date of birth and requested medication.

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By Post

You can post your prescription slip or written request to us at the Practice

You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery. Please allow at least seven days if requesting your medication by post.

Please note we will NOT accept prescription requests over the telephone or via email.

Our Dispensary

We are a busy dispensing practice and can only dispense prescriptions that are prescribed by our Doctors. We cannot accept any of the following prescriptions and they should be taken to any high street pharmacy.

  • Private Prescriptions
  • Dental Prescriptions
  • Prescriptions issued from out of hours providers

Opening hours

The dispensary is open from Monday to Friday 8:30 – 1pm and from 2-6pm.

The dispensary is closed Saturday and Sunday.

Contacting the dispensary

Telephone: 01954 718101

Due to volume of work we request that the dispensary is called between the hours of 2pm and 3pm each day for urgent queries only. Please do not ring the Dispensary outside of these times due to pressure of work.

Please be aware that for your safety and privacy we do not accept repeat or other requests for medicines over the phone.

Your Team

  • Michelle Butt (Dispensary Manager)
  • Claire (Dispenser)
  • Tasha (Dispenser)
  • Alison (Dispenser)
  • Julie (Dispenser)
  • Mia (Dispenser)
  • Yvonne (Dispensary Assistant)
  • Carole (Dispensary Assistant)

Medication Reviews

Information for people attending for a Medication Review with a GP, Advanced Nurse Practitioner or Clinical Pharmacist.

Why Do I Need a Medication Review?
Medicines are prescribed to treat symptoms or diseases. When you are prescribed a medicine, you should be given clear information on:

  • How to take the medicine.
  • The possible side effects.
  • How long to take the medicine for and when to stop taking it if appropriate.

It is good practice for your medicines to be reviewed once or twice a year, to check that you are taking the medicines in the correct way, that they are treating the condition properly, that the dose of medicine is still right for you and that the medicine is not causing you any problematic side effects.

How can I prepare for my review?
Think about your medicines, how you take them, how they make you feel and write down notes or questions that you may have.

What should I bring to my medication review if I have an appointment at the surgery?
You should bring all of the medicines that you are taking, including any medicines that you buy from a Pharmacy, when you come for a review.

Is there someone who helps you take your medicines (a family member, friend or carer)? It may be helpful to bring them with you.

What might happen after my review?
Your medication may be stopped, changed or the dose altered because:

  • Your health has improved and the medicine is no longer needed.
  • The medicine has side effects that make you feel unwell.
  • You have chosen not to take the medicine.
  • You struggle to take the medicine.
  • Other treatments that do not involve medicines are available instead

The decision to start or stop a medicine will be shared between you and the Clinical pharmacist and will be based on your individual medical needs, priorities and values

Further Information